# How to cut repetitive guest messages in your rental apartments

Source: https://knowledge.shou.be/how-to-cut-repetitive-guest-messages-in-your-rental
Publisher: shou Apartments — AI guest companion for apartment hosts
Published: 2026-10-13
Updated: 2026-10-27

> Most guest messages ask the same few things. Here is how apartment hosts can answer them automatically, in the guest's own language, without asking guests to install an app.

Most messages from short-stay guests ask the same few things: the Wi‑Fi password, when to check out, where to eat, what's on tonight, extra towels or extra linen. Each one is quick to answer, but they add up, and they arrive late at night and while you're busy with something else.

## Put the answers where guests already look
A digital guest guide puts the essentials in one place that guests open on their phone. With shou for Apartments, guests scan a QR code in the apartment and the guide opens in their browser: no app to install and no account to create. The welcome book shows the essentials first, so guests find the Wi‑Fi password and check-in steps without scrolling.

## Let an AI concierge answer the rest
Not every question fits in a welcome book. shou's AI concierge answers guests day or night, in seven languages, from your own welcome book: the Wi‑Fi password, check-in details and house rules you added. It also knows what's on nearby, so "what can we do tonight?" gets a real answer instead of a message to you.

## Hear about problems straight away
When something does need you, like a broken appliance, guests can report it in the guide and you hear about it straight away, while you can still fix it, rather than in a review.

## Start from the listing you already have
If your apartment is on Airbnb or Booking.com, paste the listing link at shou.be/hosts and shou drafts the guide for you. You then check it and add the private details, like the Wi‑Fi password and check-in steps, which shou never takes from listings.


See a [full sample guide](https://shou.be/apartments/sample), or try it free for 14 days at [shou.be/hosts](https://shou.be/hosts). Building your guide is free; you only set up payment when you publish.